I`ll just copy paste the email i sent to info-de@blizzard
If anyone has some ideas how to contact blizzard/battle net with the following issue i`d appreciat it.
Otherwise i hope it serves some others as a warning / you can laugh at my mysery :)
All names have been removed for obvious reasons
Currently i am locked out of my battle net account
BUT I CANT SOLVE THE PROBLEM WITHOUT YOUR HELP! PLEASE DONT RESPOND WITH AN AUTOMATED HELP FAQ WHICH GUIDES ME TO YOUR SUPPORT! I CANT CONTACT THE SUPPORT BECAUSE I CANT REMEMBER THE NAME I WROTE WHEN SIGNING UP FOR BATTLE NET!
I bought SC2 years ago and when signing up for stuff i generally just type in some random name - I never give out any real information online! When i try to recover my account i`m expected to put in the name i wrote when signing up for battle.net! After years i have NO CLUE AT ALL! It might be swearing or just some no name or something like that but i really dont have a clue.
This is the first time i had a problem with this i assume its related to a recent patch or something?!
(speculation over reasons why my account was blocked see below)
My battle.net account is the same as the email i`m sending you right now "******************"
My account might have been registered for SMS authentication (i had one day very recently when i changed my email address and account safety for most of my stuff but i`m not 100% sure if i did this for battle net as well! If you want to verify my account by SMS and i did this you can do it! - I cant do it myself because SMS verification cant be started WITHOUT PUTTING IN THE NAME I WROTE for my battle net account) Also as i said i changed the email address for battle net very recently - my previous email address was "f****************"
The reason for why it was blocked in the first place IS DEFINITELY NOT HACKING! I was using the game a few moments ago - then ended it - wanted to make a post on the official forums and BAM blocked.
The most likely reason is that battle.net/sc2 checked the location of my IP! The problem is that my internet provider uses different hosters(or something i have NO IDEA WHY THIS HAPPENS REALLY) pretty much everyday! This for example leads to problems with Guild wars2 where i pretty much have to verify my Account via email EVERY TIME i log in because my location has changed - in GW2 they even show me the new location from where i am connecting. EVEN THOUGH MY ACTUAL POSITION NEVER CHANGES! ~additional i dont use proxys or anything like that~
I have also been blocking the Agent.exe the few last times i started the game but problem remains the same even if i let agent.exe through. Also blocking agent.exe has never led to problems before.